NEW PRI BOOK RELEASE PUTTING CUSTOMERS FIRST Re-Envisioning Our Approach to Transportation Planning Steven Greenhut State Planners Focus Too Much on Social Engineering Rather Than Transportation Engineering Focus Should Be Easing Gridlock, Not Prodding People Out of Cars State and local transportation officials are planning transportation projects around social engineering, rather than building transportation systems that meet customers where they are and where they want to go, concludes a new book released today by the …